MASTER of SCIENCE in LUXURY GOODS AND SERVICES

Course Description

LXRY 655: Human Factors in the Luxury Industry

Note: All courses carry three (3) credits unless otherwise stated.

This course focuses on organizational behavior and systems, and human resource management for the luxury industry. It concentrates on the variables that affect behavior at the individual level and then goes on to a thorough examination of the foundations of group dynamics - all within the luxury organizational context.

Students will learn how leadership, power, politics, and conflicts can affect behavior and their implications for performance and satisfaction. They will also develop the ability to recognize the influence of these factors on organizational system-level variables and their impact on the critical determinants of organization human resource effectiveness: productivity, absenteeism, turnover, satisfaction, and citizenship.